At AetherTheme, we are dedicated to providing comprehensive and efficient customer support to ensure you have the best experience with our product. Our support team is available to assist with the installation, configuration, and troubleshooting of AetherTheme.
What We Support:
- Installation Assistance: Guidance on installing AetherTheme on your WordPress website.
- Theme Setup: Help with setting up your theme and configuring basic options.
- Bug Fixes: Our team will address any theme bugs or issues identified within the official theme updates.
- Basic Customization: Assistance with minor customizations related to the theme settings and configurations.
What We Do Not Support:
- Third-Party Plugins: Issues related to plugins or third-party integrations are not covered by our support.
- Custom Code: If you have customized the theme or have added custom code, we cannot offer support for code-related issues.
- Server or Hosting Issues: We do not provide support for server configurations, hosting issues, or performance-related inquiries unrelated to the theme.
Response Time:
We aim to respond to all support requests within 48 hours during business days. For urgent matters, please ensure to mention the priority in your request, and we will address it accordingly.
Support Hours:
Our support team is available Monday to Friday from 9:00 AM to 6:00 PM (GMT). Any support inquiries sent during off-hours will be processed on the next business day.